We understand the complexities you face as a healthcare payer. Cost and competitive pressures are continually driving the need to improve business process automation, provider and member services.

Our goal and mission is to provide you convenient, flexible, and accurate services with quality, data integrity, reliable and timely payments, and knowledgeable staff to make efficient reimbursement with CMS (Center for Medicare & Medicaid).

In order to serve you effectively, please bring your Kaiser membership card and your Medicare card when visiting Kaiser facilities on each visit.

If you have any questions regarding your Medicare billing, please contact:

Fremont Medical Center
Customer Services
TEL: (510) 248-3968

Hayward Medical Center
Customer Services
TEL: (510) 675-3560

OR

Patient Business Services
Call Center
393 East Walnut Street
Pasadena, CA 91188-8166
Tel: (800) 201-2123
Hours of Operations
8:00 a.m. to 5:00 p.m. Monday-Friday

If you have questions regarding your health plan coverage, please contact:

Kaiser Permanente Health Plan Membership Services
Call Center
Tel: (800) 464-4000
Hours of Operations
7:00 a.m. to 7:00 p.m. Everyday

Other useful links:

Click here to link to the Medi-cal home page.

Click here to link to the Medi-Care home page.

Click here to link to the KP home page.

Click here to link to the Member Services Page.

Other Hayward/Fremont Departments & Services

Click here to link to other Hayward/Fremont Medical Center Departments & services.....

Click here to link to the Hayward & Fremont website