Specialty Psychiatry Facility Oakland Medical Center Department of Psychiatry Address Adult Psychiatry Building 1 3900 Broadway Oakland CA 94611 Map & Directions Telephone Appt/Advice: 510-752-6660 Cancellation: 510-752-6348 Office: 510-752-6700 E-mail your doctor

My Office Hours

Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
	9:00 am 5:00 pm	9:00 am 5:00 pm	9:00 am 1:00 pm	9:00 am 5:00 pm	9:00 am 5:00 pm
Closed during lunch, 12:30 pm to 1:30 pm

About Me:

• At Kaiser: General Adult Psychiatrist
• 2008 Board Certified by the American Board of Psychiatry and Neurology
• 2006 Residency in Psychiatry, Yale University School of Medicine
• 2003 Cognitive Behavioral Therapy Intensive Training Course at the Beck Institute
• 2002 M.D.,C.M., McGill University School of Medicine
• 1997 B.A. in Philosophy, McGill University

Scheduling an Appointment to see a Mental Health Professional for the First Time:

Making the decision to get help for the first time is easy. Just call 510-752-1075 to schedule an appointment. You do not need a referral from your primary care doctor. You will be asked to briefly describe your concern to figure out if you need to see a psychiatrist about medications, a therapist for talk therapy, or both. If there is a particular doctor or therapist you would like to see, say so!

What to Expect at Our First Appointment

During our initial meeting, I will ask you to tell me what is bringing you into the clinic. And, I will ask you to tell me about your background so that we can develop a better understanding of your concerns. You and I will then together decide whether or not medications may be helpful to you.

Beyond meeting with me for medication management, you may be seen by the Kaiser Oakland Department of Psychiatry's psychologists and social workers for group therapy or short-term individual therapy. If necessary, I may recommend that you meet with your primary care physician or other medical specialists. Or, you may be referred to the Kaiser Oakland Chemical Dependency Recovery Program (CDRP) for alcohol and drug counseling. In addition to prescribing medications, I may recommend that you get bloodwork tests. And, I will help you navigate your way through the Kaiser Oakland Medical Center to make sure that you receive the best care available. I am fortunate to be supported by phenomenal colleagues and a comprehensive medical system at Kaiser.

Return Appointments:

I suggest you schedule follow-up appointments with me at the time of each visit. If you wait to make an appointment, I may not be able to schedule you for an appointment as soon as we would like.

Questions or Concerns Between Appointments:

Between our scheduled appointment times, please call our Psychiatric Nursing Advice Phone line (510-752-6660) during working hours if you have any questions or concerns. We have 4 fantastic registered nurses (Donna, Ginger, Kathy, and Patricia) who work full-time in our clinic. They are all specially trained in psychiatry and very well prepared to help assess mental health symptoms and provide advice, as appropriate. The nurses' office is located 3 doors down from my own office and they will let me know each and every time you call. The nurses and I will determine if it is something we can handle by phone or if you need to come in for an appointment with me, your therapist, or a crisis clinician.

24 Hours Per Day, 365 Days Per Year Support Services

• Walk-in Crisis Services from 8AM - 3:30PM on Weekdays.
• Call (510) 752-1075 and ask to speak with a crisis worker.
• For immediate attention: Call 911, go to the Emergency Room, or walk into the Department of Psychiatry clinic without an appointment and ask to be seen by a crisis worker.

• Crisis Services from 3:30PM - 8AM on Weekdays and any time on Weekends.
• Call (510) 752-1075 to be connected with our Regional Call Center crisis staff.
• For immediate attention: Call 911 or go to the Emergency Room. Here at the Kaiser Oakland Medical Center Emergency Room, one of our Department of Psychiatry clinicians will go to the Emergency Room to meet with you at any time of the day or night (24/7) to treat a mental health emergency.

Phone Calls to Me:

The Direct Phone Number to my office is 510-752-6700. Please make sure that you leave your full name, your phone number, and your Kaiser medical record number with any voicemail message. Also, include a few words about your question or concern. Either a Psychiatric Nurse or I will respond within 24 working hours.

Help me to Protect the Quality of Your Healthcare

You may receive a survey in the mail about your experience with the Kaiser Oakland Department of Psychiatry. Please complete and return the survey. Don't hesitate to complete the survey more than once if you receive it after different appointments. This survey helps me and the clinic protect the quality of your care. Any rating other than "very good" or "excellent" tells us that we have not done a good enough job managing your mental health concerns!

A Word about the Kaiser Oakland Pharmacies

Prescription Refills:

If you are running out of your medication, please check to see if we have an appointment scheduled. An appointment is usually the best way to re-evaluate how well the medication is working for you.

For a prescription refill, please call the refill phone number listed on your prescription bottle and follow the instructions. The pharmacy phone numbers are also listed below for your convenience. Or, you may request the medication refill on-line at www.kp.org. Even if you have “Zero Refills” left on your prescription, you may order additional refills through the refill phone number or the on-line refill service.

Make sure that you call one week in advance to ensure that the prescription will be ready before you run out of your medicine. You will need to have the Prescription Number listed on your prescription bottle in order to request the medication refill.

• The refill number for the Hospital Main Pharmacy is 510-752-6473. It is open from 8:30AM – 6PM during weekdays. If you are having problems, you may call 510-752-6470 to speak with a pharmacist.

• The refill number for the MB Pharmacy is 510-752-6460. It is open from 9AM – 5:30PM on weekdays. If you are having any problems, you may call 510-752-6459 to speak with a pharmacist.

• The refill number for the Fabiola 1 Pharmacy (on the first floor) is 510-752-7651. It is open from 8:30AM – 9PM on weekdays. It is also open from 9AM – 8PM on weekends. If you are having any problems, you may call 510-752-1011 to speak with a pharmacist.

• The refill number for the Fabiola 3 and 4 Pharmacies (on the third and fourth floors, respectively) is 510-752-6472. They are open from 8:45AM – 5:15PM on weekdays. Note: The Fabiola 3 and 4 Pharmacies are closed from 1PM - 1:45PM daily for lunch. If you are having any problems, you may call 510-752-1033 (3rd Floor) or 510-752-1044 (4th Floor) to speak with a pharmacist.

If you have any problems getting your medication refilled, please contact the pharmacy. If that does not solve your problem, then please call the Psychiatric Nursing Advice Line at 510-752-6660. The nurse will help you sort out the problem.

A Word about the Kaiser Oakland Laboratories

Laboratory Tests:

If I recommend that you get bloodwork checked, you do not need any appointment at the Laboratory. You do not even need a 'lab slip'. It's all computerized (here at Kaiser Permanente, we like to save trees!). You may go to:

• the laboratory in the basement of the main hospital
• from 7AM – 7PM on weekdays.
• from 8AM to 1PM on weekends.

• the laboratory on the 2nd floor of the Fabiola building
• from 8AM – 5:15PM on weekdays.
• The Fabiola 2nd Floor Laboratory is closed on weekends.

Remember, if you are getting a blood level tested for Lithium, Depakote (Valproic Acid), or Tegretol (Carbamazepine) you should get the test done 12 hours after your last dose of the medicine.

And, if you are getting a fasting blood sugar or a fasting lipid panel (cholesterol test), you should not have anything by mouth except water for 12 hours before the test.

Please call the Psychiatric Nursing Advice Line (510-752-6660) if you have any questions about the Laboratory Services.

Cancelling an Appointment:

Please call 510-752-6348 to cancel an appointment via our automated phone service. If you would like to cancel and reschedule an appointment, then please call 510-752-1075.

Directions to Kaiser Oakland Medical Center Department of Psychiatry:

Please call 510-752-7581 for directions to the Psychiatry Clinic. Upon arrival, the receptionist will direct you to the waiting area for my office.

I hope the above information helps you to get the best possible care as quickly and easily as you need it.

Elisa M. Lutzer, M.D.

My Credentials

Medical school	Mcgill University Faculty of Medicine, Montreal, Quebec, Canada
Residency	Yale New Haven Hospital, New Haven, CT
Board certification	Psychiatry, American Board of Psychiatry and Neurology

Disclaimer
If you think you have a MEDICAL OR PSYCHIATRIC EMERGENCY, CALL 911 IMMEDIATELY or go to the nearest hospital. DO NOT attempt to access emergency care through this web site. An emergency medical condition is a medical or psychiatric condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in any of the following: serious jeopardy to your health, serious impairment to your bodily functions, or serious dysfunction of any bodily organ or part. An emergency medical condition is also "active labor," which means a labor when there is inadequate time for safe transfer to a Plan hospital (or designated hospital) before delivery or if a transfer poses a threat to the health of the member or unborn child.

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