How much do medical record copies cost?

Copies of medical records for continuing medical care are provided without charge. Copies of medical records for personal use are 25 cents per copy. Additional fees may apply for letters, reports, completion of forms, or other special services requested from your provider.

How long will it take to process my medical records request?

It typically takes one to two weeks to process a request for record copies. If you have special requirements, such as for urgent medical care, you should inform the Patient Record's staff at the time you submit your request. Copies can sometimes be made available sooner if you make arrangements to be contacted for pickup at the time you submit your request. Records older than one year are retrieved from off-site storage and may take longer to make available than more recent records.

How do I get copies of my radiology (x-ray) films?

Radiology films are not part of your medical record. Your medical records contain radiology reports only. You may request copies of your radiology images from the Radiology Department at (408) 236-4445 (Kiely), (408) 851-5020 (Homestead) (or website link).

How do I get a copy of my immunization records?

Patient Records can provide you with a computer printout of your immunizations from 1992 to the present on request. Immunization records prior to 1992 will be retrieved from your medical records when they are available and copies provided.

Does my medical record contain my blood type?

In general, blood type is tested only when there is a clinical need to know. Contrary to what is commonly believed all newborns are not tested for blood type. Your records may checked for blood type on request.

How can I obtain copies of my records from other Kaiser facilities?

All Kaiser Permanente facilities maintain medical records on the patients they treat. If you received care at another Kaiser facility and require information about your care there, you should submit a request directly to that facility. The Santa Clara Kaiser Patient Records office can provide the addresses of other Kaiser facilities for this purpose.

May someone else pick up the copies of my medical records?

If someone other than the patient is picking up copies of a medical record, that individual should bring a signed letter from the patient authorizing the pick-up and photo identification.

How long do you keep medical records?

Kaiser Permanente currently keeps patient medical records indefinitely.