Medication Refills

Need a prescription refilled? You can order refills by phone or over the internet. You can arrange to have your prescription mailed, or ready for pickup at the pharmacy. It is convenient and free to have the prescription mailed to your house. Try to plan ahead to allow time for the mail and save yourself a trip to the medical center.

To order a refill you will need:

• the prescription number
• your medical record number
• your credit card if you want to have the refill mailed to you

The prescription label has all the information you need to order refills, including the refill phone number. Look at the lower right of the label to see if you have any refills left. No refills left? The phone number for refills also works for ''Zero Refills''.

You can also refill your prescription online.

• This is free and fast, it doesn't use your gas or time.
• It will help our pharmacists assist the patients who are in the medical center that day.
• It allows you to avoid exposure to the colds and flu that can happen in the pharmacy.

To order refills online, click on the Appointments/Rx refills link above.

If you have not already registered for this feature, you will need to sign up. The following information will be requested:

• The Area in which you would like to get services: California-Northern
• Your Kaiser Permanente Medical Number: normally an 8-digit number
• Your full name
• Your birth date
• Your e-mail address

You will be registered and your password will be sent to you in the mail. After that, you can access this and other feature at any time.

If you have any problems registering or getting to the site, please call this number for assistance: 1-800-556-7677 between 7 am - 7 pm Pacific time and have your Kaiser Permanente Medical Number ready.

Disclaimer
If you think you have a MEDICAL OR PSYCHIATRIC EMERGENCY, CALL 911 IMMEDIATELY or go to the nearest hospital. DO NOT attempt to access emergency care through this web site. An emergency medical condition is a medical or psychiatric condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in any of the following: serious jeopardy to your health, serious impairment to your bodily functions, or serious dysfunction of any bodily organ or part. An emergency medical condition is also "active labor," which means a labor when there is inadequate time for safe transfer to a Plan hospital (or designated hospital) before delivery or if a transfer poses a threat to the health of the member or unborn child.

This site may contain links to other web sites outside of www.permanente.net. Kaiser Permanente has no control over the content or the availability of these sites, and is not responsible for the privacy practices or the content of such Web sites. Web links are provided as an educational tool, and should not be relied upon for personal diagnosis or treatment. A link or reference to a web site should not be construed as an endorsement of the site or its contents. Any medical content that you feel may be important to your health should always be discussed with your Kaiser Permanente physician.