COB (coordination of benefit) & Commercial insurances

Coordination of Benefit (COB) means the client have more than one medical coverage. If there is duplicate coverage, a COB standard determines which payer is primary and which is secondary. The employer’s insurance coverage is considered the primary, and spouse’s employer is secondary. With respect to children of parents who have both elected dependent coverage, the parent whose birthday falls earlier in the year will have primary coverage for children under his or her policy.

Our job is to help you to obtain the maximum benefit from the primary payer and secondary payer without duplicating the billing process.

It is essential that if you have COB or commercial insurance, please have all the medical insurance information available when visiting Kaiser Emergency Services or outpatient clinics.

If you have any questions regarding your COB or Commercial billing, please contact:

Special Recovery Unit
Tel: (800) 924-6468
Fax: (510) 625-5588

OR

Fremont Medical Center
Customer Services
TEL: (510) 248-3968

Hayward Medical Center
Customer Services
TEL: (510) 675-3560

OR

Patient Business Services
Call Center
393 East Walnut Street
Pasadena, CA 91188-8166
Tel: (800) 201-2123
Hours of Operations
8:00 a.m. to 5:00 p.m. Monday-Friday

If you have questions regarding your health plan coverage, please contact:

Kaiser Permanente Health Plan Membership Services
Call Center
Tel: (800) 464-4000
Hours of Operations
7:00 a.m. to 7:00 p.m. Everyday

Other useful links:

Click here to link to the Medi-cal home page.

Click here to link to the Medi-Care home page.

Click here to link to the KP home page.

Click here to link to the Member Services Page.

Other Hayward/Fremont Departments & Services

Click here to link to other Hayward/Fremont Medical Center Departments & services.....

Click here to link to the Hayward & Fremont website

Disclaimer
If you think you have a MEDICAL OR PSYCHIATRIC EMERGENCY, CALL 911 IMMEDIATELY or go to the nearest hospital. DO NOT attempt to access emergency care through this web site. An emergency medical condition is a medical or psychiatric condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in any of the following: serious jeopardy to your health, serious impairment to your bodily functions, or serious dysfunction of any bodily organ or part. An emergency medical condition is also "active labor," which means a labor when there is inadequate time for safe transfer to a Plan hospital (or designated hospital) before delivery or if a transfer poses a threat to the health of the member or unborn child.

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