Frequently Asked Questions (FAQs)

Listed below are some Frequently Asked Questions:

Q. How long does it take to get test results?
Generally, most results are available within 24 – 48 hours. Some tests need to be sent to reference labs, and results may not be available for up to 2 weeks. It takes two weeks to get HIV results.

Q. Can I get my test results on line ?
Yes. You can now get your lab results on line !!! To do this, please first register at kp.org Registration. After submitting the information, you will receive a "PIN" in about 10 days.

Q. How long do I need to fast before having my blood drawn?
The fasting period is 8 – 10 hours.

Q. Can I drink anything during the fasting period?
You may drink water only.

Q. Can I take medications during the fasting period?
Yes.

Q. Do I need to pay for lab tests each time I come in?
If your health plan requires a co-pay for laboratory services, you will need to pay each time you come to the lab.

Q. If I have a STAT test, do I still need to take a number?
Yes. Please wait for a receptionist to call your number. Your tests will be ordered STAT and your blood will be drawn ahead of others.

Q. Can I have my blood drawn at a Kaiser facility other than where my provider is?
Yes. Bring your requisition to whatever facility is most convenient for you. Results can be viewed electronically by your provider. Your provider can also fax your requisition to the facility of your choice.

Q. What are the busiest times in the lab?
Most outpatient labs are very busy between 8:00am and 12:00 noon, and again between 3:00pm and 7:00pm.

Q. Do I need to make an appointment for a 3 hour Glucose Tolerance Test?
No.

Q. Can I add tests to my requisition?
No. Adding tests to you requisition is considered insurance fraud and could result in loss of coverage.

Q. Can I “self-order” any tests?
Yes. You can request a random glucose (blood sugar), a random cholesterol, a urine pregnancy test, or a stool for occult blood.

Disclaimer
If you think you have a MEDICAL OR PSYCHIATRIC EMERGENCY, CALL 911 IMMEDIATELY or go to the nearest hospital. DO NOT attempt to access emergency care through this web site. An emergency medical condition is a medical or psychiatric condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in any of the following: serious jeopardy to your health, serious impairment to your bodily functions, or serious dysfunction of any bodily organ or part. An emergency medical condition is also "active labor," which means a labor when there is inadequate time for safe transfer to a Plan hospital (or designated hospital) before delivery or if a transfer poses a threat to the health of the member or unborn child.

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