Members' Compliments!

The following are some samples of compliments which the Pediatrics Department had received from our members.

We strive to provide excellent service to our members. It is our goal to provide outstanding :

• Courtesy (to All)
• Access (to Care)
• Respect (for and through Diversity)
• Excellence (of Quality).

If you would like to provide feedback to us, please pick up one of the service cards while you are here, complete it, and place it in one of the customer service boxes. Or, if you would like to talk to us about your experience and give us feedback, please call our Director, Peggy Inokuchi (415-833-3547) or our Manager, Melanie McMillen (415-833-4288). Thank you very much!

" Not only was my doctor extremely knowledgable about my concerns and questions, but he was also extremely nice and cheerful. Great Doctor!"

"Excellent services when I brought my son for his check-up. She was very professional and she takes her time to explain things to you. Keep up the excellent job!"

"Very great service. We have been members of Kaiser for eight years. Very consistent and provided us with excellent service. We really appreciate it."

"My son was seen by Dr X for back pain. The doctor provided his total attention to my son and his ailment. We were referred to the Spine Center, and they were quick and efficient. Thank you!"

"Dr A provided outstanding service. He expressed genuine concern and interest in the well-being of my newborn baby; never dismissing; patronizing, nor condescending in any manner. Very responsive in great detail when contacted vie e-mail with our concerns/questions regarding my child. I never felt rushed/hurried. Dr A was consistently sincere, genuine and patient."

"Great service: really cares and great with kids. He knows my son by now so it is wonderful to have consistency."

Choose Your Pediatrician

Disclaimer
If you think you have a MEDICAL OR PSYCHIATRIC EMERGENCY, CALL 911 IMMEDIATELY or go to the nearest hospital. DO NOT attempt to access emergency care through this web site. An emergency medical condition is a medical or psychiatric condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in any of the following: serious jeopardy to your health, serious impairment to your bodily functions, or serious dysfunction of any bodily organ or part. An emergency medical condition is also "active labor," which means a labor when there is inadequate time for safe transfer to a Plan hospital (or designated hospital) before delivery or if a transfer poses a threat to the health of the member or unborn child.

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