Contacting Me

Contact Dr. Wiles by Telephone (707) 566-5920

1. During business hours, call the Department of Foot and Ankle surgery phone number: (707) 566-5920.
2. Before or after business hours, you may call the same phone number and leave a message that will be transcribed and delivered to the doctor the next business day.
3. For most non-urgent concerns, expect a response delay of about 24-72 hours, especially if I need to obtain your chart prior to responding.
4. The response delay to your message may be longer if I am on vacation. Generally, the department phone operator will notify you that I am on vacation and to not expect a response until after I return. The operator may direct your call/message to another provider, if your call/message cannot wait until my return.
5. Although I will try to respond directly to you, I may respond to your question(s) by giving instructions to my medical assistant to relay to you.
6. For emergent or urgent needs, you may call the Department phone number (707) 566-5920 during business hours. Alternatively, call either the hospital operator (707) 393-4000 for an on-call doctor from our department or go to the emergency department.
7. For medication refills, see below.

Contact Dr. Wiles by Email (click on "email your doctor")

1. I encourage you to sign-up for and use Kaiser’s secure e-mail feature to communicate with me. I prefer this method of communication, as it eliminates the ‘middleman’.
2. E-mailing me through the website link is a secure and confidential method of communication directly between you and I.
3. Our e-mail communications will be saved in your electronic medical record.
4. Expect a response delay of about 24-72 hours. The response delay may be longer if I am on vacation. You should receive an out-of-office response if I am on vacation.
5. Please be concise.
6. Please do not send spam, jokes, chain letters, or other e-mail unrelated to your health care.
7. Do not use e-mail for emergencies and questions that need to be answered urgently.

Other Methods of Contacting Dr. Wiles:
(These are less desirable, but viable - always include your name and medical record number):

1. Traditional postal mail (address on the Home page).
2. Leave a written message at our Department reception desk (MOB West - suite 120) during business hours.
3. Send a fax (707) 566-5921.

For Medication Refills
Please do not call the Foot and Ankle Surgery Department phone number to refill prescriptions by phone. Instead, you can order medication refills online (Rx refills), or by telephone:

Pharmacy	EasyFill Number
Santa Rosa 24 hour	(707) 393-4448
Santa Rosa 1 West	(707) 393-3078

Kaiser Permanente members in Northern California have access to our automated Kaiser Permanente EasyFill system. Ordering your Kaiser Permanente prescription refills through EasyFill is as simple as using your telephone. This also includes prescriptions with no refills remaining.

EasyFill is available 24 hours a day, 7 days a week - in most cases, you can complete the refill process in seconds!

Touch tone phone users will be guided through a simple set of prompts. If you are a rotary phone caller, you may leave a message. In the future you will be able to speak to a pharmacy representative.

Before you call, be sure that you have the following ready:

• Your medical record number from your Kaiser Permanente ID card.
• Your prescription number to be refilled. (This information is located in the upper left corner of the prescription label.)
• The phone number of the pharmacy where you want to pick up your prescription

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• If you wish to return to the same pharmacy where you last picked up your prescription, the pharmacy's refill phone number can be found in the upper right corner of your prescription label

- or -

• If you want your prescription mailed to you, you will need your MasterCard or Visa card number and expiration date .

Disclaimer
If you think you have a MEDICAL OR PSYCHIATRIC EMERGENCY, CALL 911 IMMEDIATELY or go to the nearest hospital. DO NOT attempt to access emergency care through this web site. An emergency medical condition is a medical or psychiatric condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in any of the following: serious jeopardy to your health, serious impairment to your bodily functions, or serious dysfunction of any bodily organ or part. An emergency medical condition is also "active labor," which means a labor when there is inadequate time for safe transfer to a Plan hospital (or designated hospital) before delivery or if a transfer poses a threat to the health of the member or unborn child.

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