Telephone Appointment Visit

WHAT IS A TELEPHONE APPOINTMENT. The TAV (Telephone Appointment Visit) is more than a casual phone conversation with your physician. It is for your convenience, and an added enhancement to your care. Like any other regularly scheduled visit- a time is set, your medical issues are discussed and are then recorded in your medical record.

If for some reason you cannot take the phone call at the scheduled appointment time, please call early to reschedule your Telephone Appointment Visit (just as you would if you needed to cancel or reschedule a Medical Office visit).

We are committed to calling you within 15 minutes of the scheduled appointment time. If your clinician is unable to place the call in the specified time we will do our best to reschedule a time that is convenient.

HOW TO PREPARE FOR YOUR TELEPHONE APPOINTMENT VISIT: Telephone Appointment visits typically last from 5-10 minutes. Plan to be near the phone at the scheduled time so you don't miss the call.

Be ready with the information the clinician needs to know about your medical condition, like your blood pressure or blood glucose levels, as well as the medications that you are taking.

To get the most from your appointment, please write down, in advance, the questions you wish to ask your clinician.

Disclaimer
If you think you have a MEDICAL OR PSYCHIATRIC EMERGENCY, CALL 911 IMMEDIATELY or go to the nearest hospital. DO NOT attempt to access emergency care through this web site. An emergency medical condition is a medical or psychiatric condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in any of the following: serious jeopardy to your health, serious impairment to your bodily functions, or serious dysfunction of any bodily organ or part. An emergency medical condition is also "active labor," which means a labor when there is inadequate time for safe transfer to a Plan hospital (or designated hospital) before delivery or if a transfer poses a threat to the health of the member or unborn child.

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